Ongoing technical and service support.
Maintaining operational efficiency requires not only a well-designed infrastructure, but also readiness to respond to disruptions. That’s why we support our customers with hardware service, user support, and fiscal services tailored to the realities of sales system operations.
Technical support in an operational environment
Our service portfolio includes on-site support at client locations, device diagnostics and repairs, preventative maintenance, and spare equipment provision. We also manage day-to-day user and POS system support, along with incident management within iXpos systems and IT infrastructure.
What do you gain from INEOGroup’s maintenance services?
We operate directly in stores and operation centers, providing on-site support when needed.
We provide backup equipment and service devices to maintain the continuous operation of points of sale.
We diagnose and repair POS devices and carry out preventative technical checks.
We assist employees with the daily operation of systems and devices, and with resolving support tickets.
We support the sales system at the level of operation, availability and configuration.
Our services cover Posnet, Novitus, Elzab, Innova, and Farex/Emar devices – including installation, fiscalization, maintenance, data readings, and sales.
Service and technical support
We provide comprehensive support for equipment servicing, technical support requests, and infrastructure maintenance – ensuring operational continuity and a rapid response to user needs.
Equipment service and maintenance
We repair and maintain equipment in stores, operation centers, and warehouses – both on a scheduled basis and on demand.
Product helpdesk and user support
We manage inquiries about iXpos and devices, provide user support, and resolve technical issues.
Incident and infrastructure management
We record and manage support requests from initial notification to final resolution – covering POS, server, and IT environments.
Operation of fiscal equipment
Fiscal equipment operation: We sell, install, fiscalize, and service devices from Posnet, Novitus, Elzab, Innova, and Farex/Emar – including replacement and data retrieval processes.
Cooperation with INEOGroup allowed us to significantly improve the management of sales operations and business analytics. The iXpos solution provided us with full integration with ERP systems and central management of pricing and promotional policy in real time, which translated into increased operational efficiency and better control of sales processes.”
Anna Kowalska
Leroy Merlin
Ask us about a product or service
Want to improve your company’s sales, analytics and data management? Our technologies help retail and ecommerce industry leaders build competitive advantage. Contact us and see how we can support your business.