Continuity.
Security.
Surveillance.
Maintaining your IT infrastructure means making sure your systems are stable, secure and ready to go at all times. At INEOGroup, we ensure control over every element of the environment – so that technology supports the business without disruption. We work in accordance with the ISO27001 guidelines covering all the processes implemented in our company, from the software production process, through the testing, implementation and technical support process.
Daily control and readiness of systems with INEOGroup
Invisible on a daily basis, but critical to operational continuity. IT infrastructure maintenance services are constant control over key system components – from domains and cloud services to local server environments. We monitor their condition, optimize performance, secure data and respond quickly to incidents. This gives you peace of mind that your system is running stably and resilient to technological risks.
What do you gain by using IT maintenance services?
We ensure uninterrupted operation of local, server, and cloud environments through continuous monitoring and rapid incident response.
We implement backup systems and disaster recovery procedures, minimizing the risk of data loss and extended downtime.
We monitor loads and key system parameters, diagnose inefficiencies and implement improvement measures.
We manage the configuration and structure of IT environments, ensuring their logical layout and compliance with best practices.
We administer user accounts, security policies and directory services within the domain infrastructure.
We take on the responsibility for the routine maintenance of the infrastructure, allowing your team to prioritize project and service advancement.
Areas covered by IT maintenance
IT environment maintenance is a daily undertaking that involves numerous system layers. While unseen by the end-user, these tasks directly influence the stability and predictability of the entire organization’s performance.
Domain and user management
We maintain the domain infrastructure – create accounts, manage password policies, control access and organize directory services.
Administration of Azure environments
We manage cloud instances, resources, network services and security policies. We monitor usage and make configuration changes.
Local and HA server management
We administer server systems, update software, control dependencies, and maintain high-availability environments.
Backups and restoration procedures
We develop and test backup systems and data recovery plans. We verify compliance with security and availability requirements.
What does the process of maintaining IT infrastructure look like with INEOGroup?
Analysis of the environment and resources
We verify the configuration of servers, domains, cloud systems and backups. We identify areas that need constant monitoring or optimization.
Defining the scope of responsibility
We determine which infrastructure elements require management – from the domain to HA systems – and establish the scope of services and SLAs.
Implementation of monitoring tools
We configure performance, security and availability monitoring systems. We provide insight into key performance indicators of the environment.
Ongoing management and optimization
We handle the day-to-day maintenance of the IT environment, responding to incidents, performing upgrades and recommending improvements.
Reporting and technical reviews
We provide reports on the state of the environment, analyze incidents and plan further development or preventive measures together with the client.
Cooperation with INEOGroup allowed us to significantly improve the management of sales operations and business analytics. The iXpos solution provided us with full integration with ERP systems and central management of pricing and promotional policy in real time, which translated into increased operational efficiency and better control of sales processes.”
Anna Kowalska
Leroy Merlin
Ask us about a product or service
Want to improve your company’s sales, analytics and data management? Our technologies help retail and ecommerce industry leaders build competitive advantage. Contact us and see how we can support your business.